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Security & anti-fraud

How we stay
safe together.

Fraud isn't a technical failure of the bank — it's social engineering. This page exists so you can spot the pattern before it reaches you.

Common patterns

Four types
of digital fraud.

Phishing via SMS / WhatsApp

Messages with suspicious links asking to 'confirm data' or 'update account'. We don't reach out to your sign-up outside the app.

Fake sites and apps

BlueLock copies on look-alike domains (bluelock.com.br, bluelock-app.com, etc.). The only official domain is mybluelock.com.

Social engineering

'Employees' from BACEN, Receita Federal, or BlueLock demanding urgent transfer. No public body does this by phone.

Account takeover

Requests to share SMS codes, ID photos, or passwords via chat/email. We never ask via external channels.

Our promises

What we'll
never do.

×

We'll never ask for your full password

BlueLock support sees only partial identification data. Your password is yours. Always. If anyone asks, it's a scam.

×

We'll never ask you to transfer to a 'secure account'

BACEN doesn't do this. Receita doesn't do this. BlueLock doesn't do this. If you hear this phrase, hang up and call us yourself.

×

We'll never demand immediate payment

We don't charge for release, KYC, or 'card unlocking'. If anyone charges, it's a scam.

Five habits

How to stay safe
day to day.

No anti-fraud app is foolproof. But there are habits that reduce the attack surface by 95%.

  1. 01

    Check the sender before clicking any link. Official email always comes from @bluelockco.org, never from variants.

  2. 02

    Don't share passwords, SMS codes, or Pix with third parties — not even with 'BlueLock employees'.

  3. 03

    Use mandatory 2FA in the app. Block SIM-swap with your carrier.

  4. 04

    Check app history daily. Any unrecognized operation can be reversed within 24h if reported.

  5. 05

    Be skeptical of urgency. Scams work on fear. Banks don't demand urgent action — they call you and schedule a chat.

If it happens

Four steps.
In this order.

01

Stop the communication

Don't reply, don't click, don't call back the received number.

02

Block the account in the app

Menu Security → Block account. Immediate block, no balance loss.

03

Report to us

Send screenshot + description to support@bluelockco.org. Reply within 2 business hours.

04

Report to authorities

Electronic police report in your state + BACEN complaint if there's financial impact.

Doubt or suspicion?
Let us know now.

Reply within 2 business hours. Preventive block in seconds.

support@bluelockco.org