Frequently asked
Direct answers.
No fine print.
Five categories, 25 questions. Didn't find what you were looking for? Email suporte@bluelock.app directly.
Account & opening
Do I need to go to Switzerland to open the account? +
No. The entire process is online via the app. You open, verify your identity, and use your CHF account without leaving home.
How long does approval take? +
On average 24 business hours. In 92% of cases, approval happens within 6 hours of finishing your video ID.
What documents do I need? +
Brazilian RG or passport, active CPF, proof of address (up to 90 days old), and a video selfie. No notary, no translation.
Can I open a business account (CNPJ)? +
Yes, via the Business plan — separate flow. See /empresarial/ for corporate tiers and features.
If I'm rejected, do I lose my fee? +
There's no fee to open an account. If rejected, we explain why and tell you how to reapply (in 90% of cases it's a missing doc).
Regulation & security
How is BlueLock regulated in Brazil? +
We operate in partnership with Banco Inter, a bank authorized by BACEN for FX operations. All BRL movements are reported to BACEN.
And in Switzerland? +
Our Swiss partner bank is regulated by FINMA (Swiss Financial Market Supervisory Authority). CHF balances are covered by Esisuisse up to CHF 100,000 per client.
Is BlueLock a bank? +
No. BlueLock is a technology platform (fintech). Your money sits at regulated partner banks — not at BlueLock.
Is my money safe if BlueLock shuts down? +
Yes. CHF balances are held by the Swiss partner bank, protected by Esisuisse. BRL balances are held by the BR partner bank, protected by FGC (up to R$ 250,000).
How do you protect against fraud? +
Mandatory 2FA, biometrics, alerts for every operation above CHF 1,000, quick block from the app. See /golpes/ for anti-fraud details.
Fees & FX
What are the real fees? +
Transfer: 0.4% of amount sent. FX: 0.3% spread over real rate. No monthly fee. No opening/closing fee. See full table at /taxas/.
Is IOF included? +
IOF (1.1% for personal remittances) is charged by the BR government — passed through in full, no BlueLock markup. You see IOF itemized before confirming.
Is there a monthly fee? +
No. The BlueLock personal plan is free. So is the Business Standard account. Gold/Diamond tiers offer extra features, still without a fixed monthly fee.
Is there a fee to receive Pix? +
No. Receiving incoming Pix is free. Automatic BRL→CHF conversion applies the 0.3% spread at the moment of entry.
Transfers
How long does a BRL → CHF transfer take? +
On average 24 hours. Pix leaves your side in seconds; CHF credit arrives on the next Swiss business day.
Can I receive international payments directly in the CHF account? +
Yes. You get a real Swiss IBAN (not a virtual balance). Share it with European clients — SEPA, SWIFT, or SIX receipts arrive directly.
Are there transfer limits? +
Personal account: CHF 100,000/month inbound, CHF 100,000/month outbound. Higher limits via Business or VIP.
What if I make a mistake on a transaction? +
Draft operations can be cancelled before confirmation. Sent Pix and SWIFT transactions can be reversed if the recipient hasn't withdrawn — contact support.
Income tax (IR)
Do I need to declare my account in IRPF? +
Yes. Foreign accounts above R$ 250,000 at fiscal year-end go into the annual IRPF. We generate the reports automatically.
And the CBE declaration to the Central Bank? +
If you have more than USD 1,000,000 in foreign assets, the CBE to BACEN is mandatory. We generate the formatted report.
How do you help with the declaration? +
In the app, Reports menu: annual PDF with balance, transactions, and FX gains, pre-formatted for IRPF + CBE. Accepted by the Receita without adjustments.
Do I have to pay tax on FX gains? +
FX gains above R$ 35,000/year trigger 15% IR on net gain. We calculate automatically and show in the annual report.