Frequently asked
Direct answers.
No fine print.
Five categories, 25 questions. Didn't find what you were looking for? Email suporte@bluelock.app directly.
Yield & withdrawal
What yield can I expect on CHF? +
Your CHF earns 18.5% APY with monthly compounding. In 12 months, CHF 10,000 becomes approximately CHF 11,850 in total balance.
When can I withdraw my CHF balance? +
Progressive withdrawal at each milestone: 1.5% at month 1, 1.5% at month 2, 1.5% at month 3, 4.5% at month 6, and 9.0% at month 12 — totaling 18% accumulated when you complete the cycle.
What is the minimum deposit? +
CHF 1,000 minimum. No maximum limit. The balance starts earning from the first approved deposit.
How does monthly compounding work? +
Monthly compounding at (1+0.185)^(1/12) − 1 ≈ 1.4246% per month. Unwithdrawn balance keeps earning the next month, automatically.
How does the CDB BlueLock work? +
CDB BlueLock is an optional term deposit: you lock part of your CHF balance for 6, 12, or 24 months in exchange for a fixed rate (2.1% / 2.8% / 3.2% p.a., simple interest). Minimum CHF 500. Early redemption is allowed but forfeits accrued yield. At maturity, principal + interest return to the free balance and start earning 18.5% APY normally.
Account & opening
Do I need to go to Switzerland to open the account? +
No. The entire process is 100% online via the Web App. You open, verify your identity, and use your CHF account without leaving home.
How long does approval take? +
On average 24 business hours. In 92% of cases, approval happens within 6 hours of finishing your video ID.
What documents do I need? +
Brazilian RG or passport, active CPF, proof of address (up to 90 days old), and a video selfie. No notary, no translation.
When do I get my virtual Visa card? +
Cards unlock after 12 months of loyalty from your first approved CHF deposit. Virtual card available immediately in the Web App after M12; metal paired in 7 business days via global postal delivery. Mastercard Plus optional after monthly-volume review.
Can I open a business account (CNPJ)? +
Yes, via the Business plan — separate flow. See /empresarial/ for corporate tiers and features.
If I'm rejected, do I lose my fee? +
There's no fee to open an account. If rejected, we explain why and tell you how to reapply (in 90% of cases it's a missing doc).
Regulation & security
How is BlueLock regulated in Brazil? +
We operate in partnership with Banco Inter, a bank authorized by BACEN for FX operations. All BRL movements are reported to BACEN.
And in Switzerland? +
Our Swiss partner bank is regulated by FINMA (Swiss Financial Market Supervisory Authority). CHF balances are custodied by the Swiss partner bank under FINMA supervision, with accounting segregation between free balance, CDB principal, and bank assets.
Is BlueLock a bank? +
No. BlueLock is a technology platform (fintech). Your money sits at regulated partner banks — not at BlueLock.
Is my money safe if BlueLock shuts down? +
CHF balances are held by the FINMA-regulated Swiss partner bank, with accounting segregation. BRL balances are held by the BR partner bank under BACEN supervision. If BlueLock as a platform shuts down, balances are released per Terms of Use clause 13. Depositor-guarantee coverage (Esisuisse, FGC) depends on the partner bank's regulatory arrangement — see the Terms for details.
How do you protect against fraud? +
Mandatory 2FA, biometrics, alerts for every operation above CHF 1,000, quick block from the app. See /golpes/ for anti-fraud details.
Fees & FX
What are the real fees? +
Transfer: 0.4% of amount sent. FX: 0.3% spread over real rate. No monthly fee. No opening/closing fee. See full table at /taxas/.
Is IOF included? +
IOF (1.1% for personal remittances) is charged by the BR government — passed through in full, no BlueLock markup. You see IOF itemized before confirming.
Is there a monthly fee? +
No. The BlueLock personal plan is free. So is the Business Standard account. Gold/Diamond tiers offer extra features, still without a fixed monthly fee.
Is there a fee to receive Pix? +
No. Receiving incoming Pix is free. Automatic BRL→CHF conversion applies the 0.3% spread at the moment of entry.
Transfers
How long does a BRL → CHF transfer take? +
On average 24 hours. Pix leaves your side in seconds; CHF credit arrives on the next Swiss business day.
Can I receive international payments directly in the CHF account? +
Yes. You get a real Swiss IBAN (not a virtual balance). Share it with European clients — SEPA, SWIFT, or SIX receipts arrive directly.
Are there transfer limits? +
Personal account: CHF 100,000/month inbound, CHF 100,000/month outbound. Higher limits via Business or VIP.
What if I make a mistake on a transaction? +
Draft operations can be cancelled before confirmation. Sent Pix and SWIFT transactions can be reversed if the recipient hasn't withdrawn — contact support.
Income tax (IR)
Do I need to declare my account in IRPF? +
Yes. Foreign accounts above R$ 250,000 at fiscal year-end go into the annual IRPF. We generate the reports automatically.
And the CBE declaration to the Central Bank? +
If you have more than USD 1,000,000 in foreign assets, the CBE to BACEN is mandatory. We generate the formatted report.
How do you help with the declaration? +
In the app, Reports menu: annual PDF with balance, transactions, and FX gains, pre-formatted for IRPF + CBE. Accepted by the Receita without adjustments.
Do I have to pay tax on FX gains? +
FX gains above R$ 35,000/year trigger 15% IR on net gain. We calculate automatically and show in the annual report.